Refund policy


1. Overview:

Thank you for shopping at GROWON.

We want you to love your purchase! If you are not entirely satisfied with your order, we are here to help. Please review our policy below regarding returns, refunds, and replacements.

2. Non-Refundable Items & Final Sale

Due to the nature of our products, the following items cannot be returned or exchanged:

Custom & Print-on-Demand Products: Custom-made, personalized, or made-to-order items are non-refundable and non-exchangeable once production has begun.

Products cannot be returned or exchanged if the customer selected the wrong size or changed their mind after placing the order.

3. Damages, Defective, or Incorrect Orders

We stand by the quality of our products! If your item arrives damaged, defective, or if you received the wrong item, we will review your claim and, if approved, provide a replacement or refund at our discretion.

How to Report an Issue:

  1. Notify us within [ 7 days] of delivery.

  2. Email our support team at, growonnewworld@gmail.com

  3. Include your Order Number, a brief description of the issue, and clear photos of the damaged product and outer packaging.

Once verified, we will process your replacement or refund. 

4. Order Cancellations:

  • Orders can only be canceled before they enter production or processing.

  • Once an order has entered production or processing, cancellations can no longer be accepted.

5. Refunds Process

  • Approved Refunds: If approved, your refund will be processed back to your original method of payment.

  • Processing Time: Refunds typically take  5 to 10 business days to reflect in your bank account, depending on your card issuer or bank.

6. Contact Us

If you have any questions or need assistance regarding your order, please reach out to us:

  • Email: growonnewworld@gmail.com

  • Support Hours:  Monday–Friday, 9:00 AM – 5:00 PM [ IST ].